Troubleshooting --

• The file is not playing properly through the web interface.
• There's no video image.
• There's no audio!
• The data image is squished or lopsided.
• QuickTime Broadcaster is still recording!
• The converted file is enormous!

The file is not playing properly through the web interface.

1. Go to the server to see if files were uploaded.
   1. If they were, go to the database to see if information was uploaded correctly
      1. If not, type in correct information and check that the transfer script on the encoder has the proper information.
   2. If files were not uploaded, go to the encoder.
2. Go to the encoder to see if files were captured and converted.
   1. If they were, check that the correct information is in the transfer script.
      1. If the information is correct, run the transfer script again.
      2. Adjust the timings in iCal. The file might need more time to convert.
      3. If the information is incorrect, correct it and run the script again.
   2. If the file was not converted, check the conversion script
      1. If it is correct, run it and then the transfer script.
      2. Or correct the errors and run again followed by the transfer script
   3. If the file was not captured, you might be out of luck.
      1. Check that everything is properly scheduled on iCal.
      2. Check any new files that have appeared on the encoder. The file may have been saved under the wrong name or placed in the wrong directory. Correct the QuickTime Broadcaster preferences and Applescript errors that may have caused the problem.

There's no video image.

1. Using Remore Desktop, check the encoder.
2. Can you see the video in QuickTime Broadcaster?
3. Does Broadcaster recognize a video source?
4. If not, physically go to the encoder and check that the converter box is on and in the correct mode.
5. Check the camera connection.
6. Check the converter connection.
7. Restart equipment and software until you see the video in the Broadcaster window.

There's no audio!

1. Using Remore Desktop, check the encoder.
2. Does Broadcaster recognize an audio source? Is it the correct source?
3. Go to the System Preferences, then Sound. Can you see movement in the Input level? Someone needs to be speaking into a microphone in order to check this. Do not use the built-in microphone unless you want to hear feedback.
4. Choose different devices to see if any audio is getting through.
5. If Broadcaster does not recognize an audio source and there is no sign of audio in the system preferences, physically go to the encoder and check the iMic connection.
6. Check the audio connection.
7. Restart equipment and software until you see signs of audio in the system preferences.
8. Then go to Broadcaster to check that the correct sources are chosen and recognized.

The data image is squished or lopsided

• The Canopus Twin-Pact 100 sometimes unexpectedly changes its settings.
• Physically go to the Canopus box and use the remote to adjust the image.

QuickTime Broadcaster is still recording! The "stop capture" script did not run properly.

• Stop QuickTime Broadcaster and manually edit the video so that only the correct class was captured. Once that is cropped, run the convert scripts and then the transfer scripts.
• Re-apply the stop script in iCal.

The converted file is enormous! 2 hours should rarely go over 600Mbs.

• Check your settings in QuickTime Broadcaster, if the wrong audio or video compression is being used it could create large files. Try limiting the data rate in the video section of Broadcaster (I use 300kbits).
• If you are using qtes scripts for exporting, check the conversion script. If Broadcaster can't find the qtes files, it defaults to almost uncompressed files.